This page explains how users can request the deletion of their account and/or the deletion of specific data associated with Konomondo_prototype.

Option A: Delete account and associated data in the app (recommended)

1. Open the Konomondo_prototype app

2. Go to Settings → Account

3. Tap on “Delete account”

4. Confirm the deletion

Note: After confirmation, access to certain content/features may no longer be possible.

Option B: Request deletion via email (e.g., after uninstallation)

If you no longer have the app installed or cannot perform the deletion within the app, you can request the deletion here:

• Email: office@konomondo.at (Subject: “Deletion Request Konomondo_prototype”)

For identification purposes, please provide at least one of the following details (if available):

• the email address used in the app (if applicable)

• your first and last name as provided in the app

• login method (e.g., Apple/Google/email address)

What you can request

Please choose one of the following options in your request:

1. Delete account (incl. associated personal data)

2. Delete only specific data (account remains active), e.g.:

   • Learning progress / Game state

   • Messages / Content (if applicable)

   • Device/Push tokens (if applicable)

Which data will be deleted

Depending on the selected option, we typically delete:

• Account data: Account identifier, Auth connections (e.g., Apple/Google), Profile attributes (e.g., Display name)

• App data: Learning progress/Game state, saved settings, cloud saves

• Technical mapping: Device identifiers within our system, Push tokens (if used)

Which data may be retained (and why)

We may retain certain data longer for legal, security-related, or technical reasons, e.g.:

• Security and abuse prevention: Server logs, Audit events (Retention: 30 days)

• Legal records/Billing: Transaction/Billing data, if applicable (Retention: 7 years)

• Backups: Data remnants in encrypted backups until rotation (Retention: up to 365 days)

If data is retained, it will be minimized and processed strictly purpose-bound.

Effects of deletion

• After Account Deletion, content/claims tied to the account may be unrecoverable.

• After Partial Data Deletion, it is possible that progress/personalization will be reset.

Processing & Verification

To protect your data, we may request identity verification (e.g., confirmation via the registered email or via an in-app signal). Incomplete information may delay processing.